When native Zendesk features stop short, we design and build apps that extend the platform safely — with strong security, compliance, and maintainability baked in from day one.
We treat every Zendesk app as part of your production environment, not a side project. That means clearly defined data flows, scoped permissions, and predictable behavior for agents and admins.
Our team maps how the app fits into your existing architecture — APIs, data warehouse, CRMs, billing, custom backends — and designs around the guardrails you already have in place.
You get an app that solves a concrete problem for your teams without creating hidden tech debt, performance issues, or security surprises.
Each app is treated like a real product, not a quick script:
The result: apps your security team can approve, your agents love using, and your ops leaders can rely on.
A structured build process designed for reliability: from clarifying the problem to deploying, monitoring, and iterating on your app in production.
We map the workflows, users, and systems involved. Together we define what the app should do, what “success” looks like, and where security and compliance matter most.
We design the app’s architecture: Zendesk app type, backend components, APIs, data access, and UI patterns that keep agents fast and focused.
Our engineers build the app, integrate with your systems, and run through functional, performance, and security checks before we let agents touch it.
We pilot with a small group, refine based on real usage, then support your full rollout with clear communication, enablement, and guardrails.
We set up logs, alerts, and dashboards so the app is observable. Then we hand over code, documentation, and runbooks — or stay on as your app partner.
Throughout the build we align with your security, privacy, and data teams so the app can pass reviews and audits without drama.
We design apps that don’t just look good in Zendesk — they orchestrate work across CRMs, billing, internal tools, and data platforms so your teams can work from one place.
Turn complex multi-step tasks into guided flows inside Zendesk — approvals, risk checks, onboarding flows, QA tasks, and more, all wrapped in one clean interface.
Surface customer health, billing, device data, or product usage directly in the ticket — pulling from CRMs, data warehouses, or internal APIs without exposing raw complexity.
Build admin-facing apps that help your ops team manage configuration, run bulk tasks safely, and enforce governance without jumping through multiple tools.
Our team combines deep Zendesk expertise with cloud engineering experience on AWS, GCP, and Azure — plus the security mindset to build apps that can stand up to enterprise review.
We help you move from rough ideas or pain points to a production-ready app that your agents rely on every day — with clear ownership, documentation, and a roadmap for future iterations.
Whether you need a small internal tool or a marketplace-ready app, we’ll guide you through the trade-offs so you ship something robust, not experimental.
We’re a good fit if you’re serious about extending Zendesk safely, and want a partner who understands both the platform and the operational reality behind it.
You know Zendesk well, but native features can’t support a critical workflow — and you need an app that feels native, not a workaround.
You need custom apps, but everything must align with your security, privacy, and compliance standards — with clear ownership and documentation.
You want to connect product, billing, or internal tools to Zendesk so support has the full picture, without rebuilding your stack or compromising control.
Tell us a bit about the workflow you want to improve or the gap you’re trying to close. We’ll come back with app options, architectural choices, and a realistic delivery plan.
Talk to an app specialist