Engineering scalable support systems with automation, cloud architecture, and deep Zendesk expertise.
Enterprise-grade Zendesk setups with multi-brand architectures, sophisticated routing logic, and comprehensive automation workflows designed to scale with your business.
Specialized applications that extend Zendesk's functionality with custom UI panels, internal tools, and workflow enhancements that improve agent productivity and customer experience.
Robust cloud infrastructure design and implementation for CX systems across AWS, GCP, and Azure, including data pipelines, authentication, and system integration architecture.
Intelligent automation solutions that eliminate manual work, leverage AI for ticket classification and routing, and create seamless cross-system workflows across your tech stack.
Production-ready agentic AI workflows that act as co-pilots for your CX teams—triaging tickets, summarizing conversations, triggering tools, and orchestrating workflows across your stack.
Dedicated, trained support teams that deliver consistent, high-quality customer experience with comprehensive quality assurance, reporting, and scalable staffing models.
We don't hand off and disappear. Every engagement includes a free hypercare period to stabilize workflows, fix issues, and optimize performance based on real usage insights.
We design solutions that reduce operational costs—not add new ones. Our architecture minimizes licensing overhead, eliminates manual work, and scales without increasing headcount.
After delivery, our team remains available for enhancements, troubleshooting, and improvements. Whether you need monthly support or ad-hoc help, we stay with you long-term.
We architect systems with growth in mind—multi-brand, multi-region, enterprise routing, scalable automations, and clean data flows so you never need a re-implementation later.