Privacy Policy

Introduction

ZenTechCX is a technology consulting and professional services company that specializes in customer experience transformation, Zendesk implementation, cloud architecture, automation, and managed support operations.

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiry forms, or engage our consulting services.

We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), where relevant to our operations.

Data We Collect

We collect only the information necessary to provide our services and respond to your inquiries:

• Contact Information: Name, email address, phone number, and mailing address
• Business Information: Company name, job title, industry, and business requirements
• Service Information: Support requirements, technical specifications, workflow details, and project documentation
• Website Analytics: IP address, browser type, device information, and usage patterns through cookies and similar technologies
• Voluntary Submissions: Information you provide through contact forms, emails, or during consultations

We do not claim ownership of your business data or customer information that you share with us for service delivery purposes.

How We Use Your Data

We use your information for the following purposes:

• Responding to your inquiries and providing requested information
• Delivering consulting, implementation, and managed services
• Scheduling meetings, sending service updates, and maintaining communication
• Improving our website experience and service offerings
• Complying with legal obligations and ensuring security

Legal Basis for Processing

Our processing of personal data is based on the following legal grounds:

• Contract Fulfillment: To provide services you have requested or contracted
• Legitimate Business Interest: For operational purposes like communication and service improvement
• Explicit Consent: When you voluntarily provide information through forms or marketing preferences
• Legal Obligations: To comply with applicable laws and regulations

Cookies and Tracking

We use essential cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our website and improve user experience.

You can disable cookies through your browser settings, though this may affect website functionality. We do not use intrusive tracking, behavioral advertising, or third-party ad retargeting on our website.

Data Sharing and Third Parties

We may share your information with trusted third parties only when necessary for service delivery:

• Cloud service providers (AWS, Google Cloud, Microsoft Azure) for infrastructure
• Payment processors for financial transactions
• CRM and business systems for client relationship management

We do not sell personal data to third parties for advertising or marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements. You may request deletion of your data at any time, subject to legal and operational requirements.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Access controls limiting data access to authorized personnel only
• Secure cloud infrastructure with industry-standard security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security against all potential breaches.

International Data Transfers

Our systems and service providers may operate across multiple jurisdictions, including the United States, European Union, and India. When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure adequate protection in accordance with applicable data protection laws.

Your Rights

Depending on your location and applicable laws, you have the following rights regarding your personal

• Right to Access: Request a copy of the personal data we hold about you
• Right to Deletion: Request deletion of your personal data ("right to be forgotten")
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Withdraw Consent: Withdraw consent for processing where applicable
• Right to Data Portability: Receive your data in a structured, commonly used format

To exercise these rights or make privacy-related requests, please contact us using the information below.

Contact for Privacy Requests

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact our Privacy Team:

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any changes.