Legal terms governing the use of ZenTechCX’s consulting and technology services.
"Company" or "ZenTechCX" refers to ZenTechCX, the provider of professional consulting and technology services.
"Client" refers to the business entity engaging ZenTechCX for professional services.
"Services" refers to the consulting, implementation, development, automation, cloud integration, and managed support services provided by ZenTechCX.
"Deliverables" refers to the specific outputs, documentation, configurations, or custom code delivered as part of a Services engagement.
"Custom Development" refers to bespoke software, integrations, or automation workflows created specifically for a Client.
"Confidential Information" refers to non-public business, technical, or operational information disclosed by either party during the course of the engagement.
ZenTechCX provides professional consulting and technology services including but not limited to:
The specific scope of work for each engagement is defined in a separate Statement of Work (SOW) or service agreement signed by both parties.
Engagements may be structured as project-based, retainer-based, or ongoing support arrangements as specified in the SOW. Payment terms are outlined in each SOW and typically include milestone-based invoicing with payment due within 15-30 days of invoice date. Work performed outside the agreed scope requires written approval and a revised SOW with associated pricing.
The Client agrees to:
Client retains all rights to their business data, workflows, and proprietary information. ZenTechCX retains ownership of its pre-existing intellectual property, methodologies, tools, scripts, and frameworks. Custom Development work may be assigned to Client as work-for-hire if explicitly stated in the SOW. Otherwise, ZenTechCX grants Client a perpetual, worldwide, royalty-free license to use Custom Development deliverables for their internal business purposes.
ZenTechCX accesses Client data only as necessary to perform the agreed Services. We do not store or process personal data beyond what is required for service delivery, and only with Client consent. All data is handled in accordance with our Privacy Policy and appropriate security measures including encryption in transit and access controls. ZenTechCX does not claim ownership of any Client data.
Both parties agree to maintain the confidentiality of all Confidential Information received during the engagement. Confidential Information may not be disclosed to third parties without prior written consent, except where required by law. This obligation survives termination of the engagement for a period of three (3) years.
Services may involve integration with third-party platforms such as Zendesk, AWS, Google Cloud, Jira, Salesforce, and others. The Client is solely responsible for obtaining and maintaining appropriate licenses, paying associated fees, and ensuring compliance with the terms of these third-party services. ZenTechCX is not liable for any issues, outages, or changes to third-party platforms.
ZenTechCX will perform Services using industry-standard professional practices and reasonable skill and care. However, we do not guarantee specific business outcomes or results that depend on external factors beyond our control. Services are provided "as is" without warranties of merchantability or fitness for a particular purpose, except as expressly stated in writing.
Limited hypercare support may be included in the initial delivery as specified in the SOW. Ongoing maintenance, support, and enhancements require a separate maintenance agreement. Any changes, modifications, or troubleshooting requested after project handover will be billed at standard consulting rates.
To the maximum extent permitted by law, ZenTechCX's total liability arising from or related to these Terms or any Services shall not exceed the total fees paid by Client in the three (3) months preceding the event giving rise to the claim. In no event shall ZenTechCX be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data.
Either party may terminate an engagement with thirty (30) days written notice. ZenTechCX may terminate immediately for material breach or non-payment. Upon termination, Client remains responsible for payment for all Services rendered and expenses incurred up to the termination date. Any prepaid fees for undelivered Services will be refunded on a pro-rata basis.
These Terms and any disputes arising from them shall be governed by the laws applicable in the client's contracting jurisdiction, without regard to conflict of law principles.
For legal or terms-related questions, please contact our Legal Team: