A structured, engineering-led approach, from discovery and design to implementation, hypercare, and continuous optimization.
We don't just configure tools. We partner with your team to design, build, and scale a modern support stack.
We analyze your current support setup, processes, tech stack, and business goals.
We architect workflows, data flows, and system integrations tailored to your operations.
We implement Zendesk changes, build custom apps, set up automations, and connect external systems.
We provide hypercare, monitor usage, and iterate based on real-world data.
We work alongside your CX, Ops, and Engineering teams via Slack/Teams, regular check-ins, and shared docs.
You get clear timelines, scope, and status updates. No black-box projects.
We follow engineering best practices, testing, and change management to protect your live environment.
We document configurations, train your team, and ensure you're not dependent on us for every minor change.
How We Work With You
Fixed-scope projects to implement or re-implement Zendesk, redesign workflows, or roll out new automation.
Short, focused sprints to automate specific workflows, build integrations, or deploy custom apps.
Dedicated teams plus tech improvements. We run operations while continuously optimizing tools and workflows.
Share a bit about your current support setup and we'll suggest a tailored approach.
Send an Inquiry