We don’t just configure your support tools — we provide the people, processes, and controls to run your contact center end to end. Phone, email, chat, social: staffed, monitored, and continuously improved by experts.
Support is often one of the most expensive line items in a growing business — but it’s also where churn is prevented, upsell is earned, and trust is built. Our BPO model is designed to lower cost without lowering the bar on quality.
We start by understanding your products, tone of voice, and support philosophy. Then we design workflows, routing, and staffing that match: from first-response triage to specialist escalations and VIP handling.
Because we also build the underlying Zendesk implementation, there’s no handoff gap between “the system” and “the team using it.” You get one partner accountable for configuration, agents, quality, and reporting.
We act as an extension of your CX org, not a low-cost vendor:
The outcome: predictable, high-quality support that scales up or down with your business without requiring you to build a full contact center operation in-house.
From designing your Zendesk instance and contact flows to hiring agents and running daily operations — our process is designed to be transparent, secure, and measurable.
We review your current support volumes, channels, SLAs, costs, and pain points, then propose a BPO model that reduces cost-per-contact while maintaining or improving quality.
We design your routing, queues, forms, IVR flows, and reporting — and set up Zendesk and the surrounding stack so agents can work efficiently across channels.
We recruit and train agents, build knowledge content and call/chat guides, and run calibration sessions with your team to align on tone and decision-making.
We launch in phases, closely monitor handling time, CSAT, and quality scores, and refine scripts, macros, and routing to hit agreed service levels.
Day-to-day workforce management, QA, coaching, and continuous improvement — with dashboards and business reviews you can share with leadership.
We work within your security and legal requirements — from NDAs and access controls to data retention and audits — so support remains both safe and compliant.
Support tends to be one of the largest recurring costs in a growing business. Our model is built to lower total cost of ownership while making service more consistent, more secure, and easier to manage.
Smart staffing models, blended roles, and efficient tooling let you offer extended or 24/7 coverage without building a large in-house team in multiple time zones.
Strict access controls, role-based permissions, and clear data-handling rules ensure that customer information stays protected — even when handled by external teams.
Because our BPO sits on top of implementations we design and maintain, agents are supported by admins who can continuously tune workflows, macros, and routing for better efficiency.
Our BPO offering combines experienced agents, team leads, QA specialists, and Zendesk administrators — all aligned around your customer outcomes and cost targets.
When the right people, processes, and systems come together, support stops being just a cost and becomes a lever for retention, expansion, and brand loyalty.
Our mission is to give you that level of support without requiring you to build a large, complex contact center organization yourself.
If support is critical to your business but you don’t want to manage every agent, schedule, and script internally, this model is built for you.
You’re scaling fast, ticket volumes are rising, and you need reliable coverage without building a full contact center from scratch.
Support spend is growing faster than revenue and leadership needs a cost-effective, structured way to maintain or improve service levels.
You see the value of an external partner but need confidence in data protection, compliance, and the ability to see exactly what’s happening in your queues.
Share a bit about your current support setup and cost profile, and we’ll propose a managed CX & BPO model — including staffing approach, pricing options, and how quickly we can stand up a production-ready contact center for you.
Talk to a BPO expert