Automation & Integrations

Automation and integrations that quietly run your business in the background.

We design and build automations that remove manual work, reduce errors, and keep systems in sync — from simple workflows to complex, multi-step processes across teams and tools.

• Experts in event-based workflows, APIs, and webhooks • Proven track record automating complex CX and back-office operations
Talk to an automation expert

Automations that start with your workflows, not with a tool catalog.

We don’t lead with “what can this tool do?” — we start with where your teams spend time, where errors happen, and where data gets lost between systems. Then we design automations that remove friction without hiding important judgment calls.

Our team is used to untangling complex realities: exceptions, approvals, legacy systems, and “this one customer is different” rules. We build flows that handle the 80% path cleanly while making the remaining 20% visible and manageable.

The result: fewer clicks, fewer spreadsheets, fewer tickets that exist just to push data from one system to another — and more time for work that actually needs humans.

Event-based workflows API & webhook orchestration Human-in-the-loop where it matters

How we approach automation & integrations

We treat automations as long-lived systems, not one-off scripts:

  • Clear ownership and logging so you can see what ran, when, and why — and debug issues quickly.
  • Idempotent and failure-aware patterns that handle retries, duplicates, and partial outages gracefully.
  • Security and compliance considerations baked in: least-privilege access, data minimization, and audit trails.
  • Documentation and playbooks so future admins and engineers can understand and extend what we build.

Our automations are designed to be trusted infrastructure for your operations, not opaque black boxes.

How we design and deliver automation & integration projects

From mapping your current-state workflows to deploying monitored, production-ready automations — we own the details while keeping your teams in the loop.

Phase 1

Process & system discovery

We walk through real use cases with your teams, trace data across tools, and identify where automation and integration will have the highest impact.

Workflow mapping System inventory
Phase 2

Design & architecture

We design flows, events, and data contracts across systems — choosing the right mix of automation platforms, custom services, and in-app logic.

Event design Data contracts
Phase 3

Implementation & testing

We build the automations, integrations, and monitoring, then run them through sandbox and pilot environments before broad rollout.

Automation build Integration testing
Phase 4

Launch & stabilization

We launch flows into production, monitor behavior closely, and adjust thresholds, fallbacks, and notifications based on real usage.

Pilot & rollout Operational tuning
Phase 5

Handover & enablement

Your teams get playbooks, dashboards, and training so they can operate and extend the automations without needing us for every change.

Runbooks Admin training
Always-on

Continuous improvement

For ongoing partnerships, we help you identify new opportunities, retire legacy flows, and keep integrations aligned as your tools and org evolve.

Roadmap reviews Flow stewardship

From single workflows to cross-team automation programs.

We help you move beyond one-off zaps and scripts to a coherent approach to automation — with integrations that keep your systems aligned.

End-to-end process automation

Automations that span multiple systems and teams — from intake and approvals to provisioning, notifications, and reporting — with clear exception paths.

Reliable, observable integrations

We build integrations that respect rate limits, handle failures gracefully, and make it obvious when something needs attention instead of silently failing.

Governance, security & compliance

We work with your security and operations teams to ensure automations use appropriate permissions, handle data correctly, and leave an auditable trail.

Engineers and architects who live in the automation layer.

Our team has designed and operated automations for support, sales, finance, and operations teams — from simple SLAs to multi-step flows involving approvals, escalations, and data sync.

  • Experienced with automation platforms, integration hubs, and custom middleware — choosing the right tool for each job.
  • Comfortable working with APIs, webhooks, queues, and event streams to orchestrate complex workflows.
  • Used to partnering with operations, security, and finance so automations are controlled, compliant, and cost-aware.

From “people remember the steps” to “the system remembers for us.”

We help you turn fragile, memory-based processes into reliable, instrumented automations — so your teams can focus on judgment and relationship work instead of chasing updates.

Our goal is simple: fewer “Did anyone do this yet?” messages, more work that just happens as a natural consequence of events in your business.

Who our automation & integration work is ideal for

If you’re past the “quick macro” stage and need automations and integrations your business can rely on, we’re a good fit.

Growing operations & CX teams

You’re handling more volume with the same headcount and need automations that reduce repetitive work without losing control or visibility.

Leaders with tool sprawl

You’ve adopted multiple systems and now need them to behave like a single, coherent platform instead of islands connected by spreadsheets.

Teams preparing for scale or change

You’re planning new products, markets, or teams — and want automations and integrations in place before the complexity arrives.

Ready to stop relying on manual updates to glue your systems together?

Share a bit about your tools and workflows, and we’ll propose an automation and integration approach — including scope, phases, and what we can realistically take off your team’s plate.

Talk to an automation expert
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